SHIPPING & RETURNS

SHIPPING & RETURNS

Everything you need to know about shipping, delivery and returns.

Orders are processed within 2–8 business days after payment confirmation.

Orders placed on weekends or UK Bank Holidays will be processed on the next available business day.

Standard Delivery: 2–5 business days
Express Delivery: 1–2 business days, where available.

Delivery times are estimates and may occasionally vary due to circumstances beyond our control.

We aim to deliver all orders within 30 days.

If your order has not arrived within this timeframe, please contact us at supportnuvielis@gmail.com so we can investigate and assist you.

Your statutory consumer rights remain unaffected.

Shipping costs are calculated automatically at checkout and displayed before you complete your purchase.

Once your order has been dispatched, you will receive a tracking number by email, where available.

Please ensure your delivery address is complete and accurate.

Under UK consumer law, you generally have the right to cancel your online order within 14 days of receiving your goods.

After notifying us, you normally have a further 14 days to return the goods.

Returned items should be unused, in their original condition and free from signs of damage or use.

Refunds are normally issued within 14 days of receiving the returned goods, using the original payment method.

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.

To request a return or cancellation, please email:

Please include your order number and a brief description of your request.

Email: supportnuvielis@gmail.com
Monday–Friday, 09:00–17:00 (UK time)

We aim to respond within 24 hours.

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