Everything you need to know about shipping, delivery and returns.

 

 

Shipping

All orders are processed within 2 to 8 business days after payment confirmation.Orders placed on weekends or UK Bank Holidays are processed on the next available business day. 

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Delivery Times

Parcelforce / DHL Express1–2 business days International Shipping(Dropshipping)7–15 business days, depending on the supplier's location.Delivery times are estimates and may occasionally vary due to circumstances beyond our control.

 

Delivery Guarantee

The maximum delivery timeframe is 30 days.If your order has not arrived within this period, you may choose one of the following options:✓ Full refund✓ Free replacement shipment

 

Shipping Costs

Shipping costs are calculated automatically during checkout according to the selected delivery method.Orders over £135 may be subject to customs duties, VAT or import taxes.Any applicable charges are the responsibility of the customer.

 

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.Please ensure your delivery address is complete and accurate.Nuvielis cannot be held responsible for:• Incorrect address information• Failed delivery attempts

 

Returns

Customers have the right to cancel their purchase within 14 days of receiving their order, in accordance with UK distance selling regulations.To qualify for a return, the item must be:✓ Unused✓ In its original condition✓ Returned in its original packaging✓ Free from signs of wear or damage. Once your return has been received and inspected, your refund will be processed using the original payment method.

 

Customer

SupportIf you have any questions, please contact us.Email: supportnuvielis@gmail.com  Business Hours:Monday – Friday09:00–17:00 (UK Time)