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                   TERMS & CONDITIONS

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Welcome to Nuvielis. By using our website and placing an order, you agree to these Terms & Conditions.

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1. Orders

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel any order where necessary.

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2. Prices & Payment

​All prices are shown in GBP (£). Payment must be completed before your order is dispatched. Prices may change without prior notice.

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3. Shipping

​We currently deliver within the United Kingdom only.

Some products may be shipped directly by our logistics partners and suppliers. Delivery times are estimates and may vary due to courier services or circumstances beyond our reasonable control.

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4. Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refund Policy and your statutory rights under UK consumer law.

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5. Product Information

We make every effort to ensure that product descriptions and images are accurate. Minor variations in colour, appearance or packaging may occur.

 

6. Intellectual Property

All content on this website, including text, images, logos and graphics, is the property of     Nuvielis and may not be copied or reproduced without prior written permission.

 

7. Liability

Nothing in these Terms affects your statutory rights under UK consumer law.

 

8. Privacy

​ Your personal information is processed in accordance with our Privacy Policy.

 

9. Governing Law

​These Terms are governed by the laws of England and Wales.

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10. Contact

If you have any questions, please contact us via our Contact page.

                           PRIVACY POLICY

Compliance with UK GDPR and Data Protection Act 2018

10 July 2026

 

1. Introduction and Data Controller

This Privacy Policy describes how Nuvielis collects, uses, and discloses your personal information when you visit or make a purchase from www.nuvielis.com . For the purposes of the UK General Data Protection Regulation (UK GDPR), Nuvielis Health & Wellness is the Data Controller responsible for your personal data.

 

2. Personal Data We Collect

We collect information necessary to provide our services and improve your experience. This includes:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Credit card details and billing data (processed securely via third-party providers).

  • Technical Data: IP address, browser type, time zone, and cookie information.

  • Usage Data: Information about how you browse the Site and interact with our products.

 

3. Lawful Bases for Processing

Under the UK GDPR, we rely on the following lawful bases to process your personal data:

  • Contractual Necessity: To fulfill your orders and provide customer support.

  • Consent: For marketing communications (which you can withdraw at any time).

  • Legitimate Interests: To improve our services, prevent fraud, and maintain Site security.

  • Legal Obligation: To comply with tax, accounting, and regulatory requirements.

 

4. How We Use Your Data

We use your personal data to provide our products and services, including: processing payments, arranging for shipping, providing invoices/order confirmations, screening orders for potential risk or fraud, and providing you with information or advertising relating to our products based on your preferences.

 

5. Data Sharing with Third Parties

We share your personal data with service providers to help us provide our services. This includes: Wix (our hosting platform), payment processors (e.g., Stripe, PayPal), and shipping carriers. We ensure all third parties respect the security of your personal data and treat it in accordance with the law.

 

6. Data Retention

When you place an order through the Site, we will maintain your Personal Information for our records unless and until you ask us to delete this information. We retain data only for as long as necessary to fulfill the purposes we collected it for, including legal or reporting requirements.

 

7. Your Rights under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

  • The right to access: Request a copy of the data we hold about you.

  • The right to rectification: Request correction of inaccurate data.

  • The right to erasure: Request deletion of your data ("right to be forgotten").

  • The right to restrict or object to processing: Limit how we use your data.

  • The right to data portability: Request transfer of your data to another service.

 

8. Contact Information and Complaints

For more information about our privacy practices, or if you would like to exercise your rights, please contact us at supportnuvielis@gmail.com . If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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